Privacy Policy

We at Coffee Flamingo (Webber Street, Horley, RH6) are committed to protecting your privacy. This privacy policy applies to our website, www.coffeeflamingo.co.uk. The privacy policy governs our data collection, processing and usage practices. It also details your choice regarding use, access and corrections of your personal information. If you do not agree with the details within the privacy policy, you should not use our website.

When you make a purchase on our website, as part of the process, we collect personal information you give us, including,

  • your name;
  • your shipping address;
  • your email address;
  • your telephone number;
  • your login name;
  • your login password;
  • your communications preference;
  • your purchase history.

Your personal information will be used for completing your purchase and supplementary marketing purposes. In order to process and ship your purchase we will pass limited and specific personal information onto our third-party production and distribution partner, Coburg Coffee Company (http://www.coburgcoffeecompany.co.uk), including:

  • your name;
  • your shipping address;
  • your accompanying shipping notes.

We collect non-personal and personal information for the following purposes:

  • to provide and operate our service and website;
  • to provide our customers with ongoing customer support;
  • to be able to contact our customers and users of our website with general or personalised service-related notices and promotional messages;
  • to create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our service and website;
  • to comply with any applicable laws and regulations.

Our website is hosted on the Shopify.com platform. Shopify.com provides us with the online platform that allows us to sell our products and product subscriptions to customers and users of our website. Your data may be stored through Shopify.com’s data storage, databases and the general Shopify.com applications. Shopify.com store your data on secure servers behind a firewall. For more information, please visit Shopify.com’s privacy policy here.

All direct payment gateways offered by Shopify.com and used by Coffee Flamingo adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of debit card and credit card information by our website and its service providers. For more information, please visit Shopify.com’s privacy policy here.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Coffee Flamingo, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text message, and postal address.

We also use software tools to measure and collect website session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

You are able to refuse the collection of your personal information or request to: access, correct, amend or delete your personal information, with the understanding that we may be unable to provide our service. If you would like to: access, correct, amend or delete any personal information we have about you, you can contact us by email at coffeeflamingo@outlook.com.

Your continued use of our website will be regarded as acceptance of our privacy policy and how we collect and use your personal information. If you have any questions about our privacy policy, please contact us by email at coffeeflamingo@outlook.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website. If we make material changes to this privacy policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

This privacy policy is effective as of 29 October 2022.