Refund policy

Unfortunately, due to the nature of our products and the production process we cannot offer returns. In the event that your order wasn’t fulfilled correctly or there was an error in the fulfilment process we may offer a refund, account credit or a like for like product replacement. To submit a product replacement request please email us at coffeeflamingo@outlook.com within eighteen (18) days of the date you purchased the product and/or product subscription. When we receive a valid product replacement request for a product purchased from the website, we will take full responsibility for the resolution of the product replacement request. If we are unable to resolve the product replacement request within a reasonable time, you will be entitled to a full refund of the monies paid for the product.

If you are wanting to cancel a product subscription, you must notify us ten (10) days before your next product subscription payment is due, by emailing coffeeflamingo@outlook.com.